Shipping policy
Shipping & Delivery
All orders are shipped via Nova Post International. Orders are processed within 1–3 business days. Estimated delivery time is 3–7 business days after dispatch, depending on your location.
Shipping Rates
| Destination | Countries | Shipping Cost |
|---|---|---|
| Poland | PL | $10 USD |
| Moldova | MD | $10 USD |
| Czech Republic, Germany, Hungary, Lithuania, Romania, Slovakia | CZ, DE, HU, LT, RO, SK | $17.85 USD |
| Estonia, France, Netherlands, United Kingdom, Caribbean Netherlands | EE, FR, NL, GB, BQ | $20 USD |
| Austria, Canada, United States | AT, CA, US | $23 USD |
| Italy, Latvia, Spain | IT, LV, ES | $23.50 USD |
| Belgium, Denmark, Luxembourg, Monaco | BE, DK, LU, MC | $25 USD |
| Bulgaria, Croatia, Finland, Greece, Ireland, Portugal, Slovenia, Sweden | BG, HR, FI, GR, IE, PT, SI, SE | $28 USD |
| Australia, Cyprus, Iceland, Israel, Japan, Montenegro, Norway, Switzerland, UAE | AU, CY, IS, IL, JP, ME, NO, CH, AE | $44 USD |
| South Korea | KR | €40 EUR |
| Philippines, Malta | PH, MT | $45 USD |
Returns & Exchanges
Due to the intimate and hygienic nature of our products (stockings, hosiery, and lingerie), we do not accept returns or exchanges. This policy is in accordance with consumer protection regulations applicable to hygiene-related goods.
If you received a damaged or defective item, please contact us within 48 hours of delivery at [sales@shurshur.com] with photos of the item and packaging. We will review each case individually.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your parcel on the Nova Post website.
Questions?
Contact us at [sales@shurshur.com] — we're happy to help.
